Refund policy
Thank you for shopping with Areala. We strive to ensure your satisfaction with every purchase. Please read our Return, Refund & Exchange Policy carefully.
Basic Policy
- Customers must request a return or exchange within 5 days of product delivery.
Order Cancellation Request
- Order cancellation requests must be made within 24 hours of placing the order.
Non-Returnable Products
- Handbags and clutches cannot be returned or exchanged under any circumstances.
Conditions for Return
- To initiate a return, customers must provide an opening video proof of the package being opened upon receipt.
- For damaged products, providing video proof is mandatory.
- Products must be unused and returned in their original packaging.
- Any shipping charges paid at the time of purchase are non-refundable.
Return Process
To raise a return or exchange request, please email us at info@areala. or Contact Customer care no +91 98759 92208 in with the following details:
- Order ID
- Customer Name
- Contact Information
- Reason for Return/Exchange
- Opening video proof of the parcel upon receipt
Important Information
- Customers are required to courier the product back to our warehouse at their own expense in case of a return or exchange.
- We are not liable to arrange or pick up return shipments from your address.
- Refunds will only be processed once we receive the returned parcel and complete the quality check.
Exchange Process
- The replacement product will be dispatched once the returned product is received and approved after inspection.
Refund Process
- Refunds will be initiated only after we receive and inspect the returned parcel.
- Please allow 10–15 working days for the refund process.
- Customers will automatically receive the refund via the original payment method within 10 business days after approval.
- Shipping charges are non-refundable.